Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will not be able to offer you a refund or exchange.

Please contact us using the Contact Us link here or at the bottom of the main page, in the first instance if your item is received faulty and we will let you know how to proceed.

To be eligible for a return, your item must be unused and in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that contain hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt, proof of purchase or your order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use.
• Any item not in its original condition and packaging, is damaged (unless faulty) or has missing parts for reasons not due to either our or the manufacturers error.
• Any item that is returned more than 30 days after delivery.
• Please feel free to Contact Us if you have any issues with your order, we are more than happy to answer any questions and see how we can resolve things.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your credit card company, in some instances it can take 3 – 5 days before your refund is clears back in your account..

Next contact your bank. As with the credit cards, there is often some processing time before a refund is posted.

If you have done all of the above and you still have not received your refund, please contact us using the Contact Us form or by emailing us at welshwaxes@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We may replace items if they are defective or damaged. If you wish to exchange for the same item, please let us know and we will try and accommodate. Please return any items to the below address.

Shipping returns

To return your product, you should mail your product to:

Welsh Waxes
Return Dept
4 Postern
Fairwater
Cwmbran
Torfaen
NP44 4DG

Unless the item is faulty, you will be responsible for shipping costs these are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, we suggest using a tracked shipping service and obtaining a proof of posting or receipt from the courier as this may be needed in the event of any ‘lost in transit’ claims that may occur.

Need help?

Contact us at welshwaxes@gmail for questions related to refunds and returns.